Is it time to place a call to get help with accounting for your call center? You may be used to being the one people dial when they need help with billing, services, or orders. However, the reality is that call center bookkeeping can be a complicated matter that takes your mind away from providing excellent customer service. Let's talk about how to use savvy bookkeeping set up to run your business with an eye on long-term growth.

Keeping Track Of All the Numbers

Call center accounting can be unique based on the specific service your call center provides. For instance, you're going to need an especially sophisticated method for accounts payable if you routinely issue credits or refunds. The focus can quickly shift to managing employee training and daily procedures when you're running a fast-paced call center. It's essential to make sure you're also devoting attention to how the numbers look behind the scenes.

If you run a call center, make sure you have the best software available for automating your in-house bookkeeping. There are some basic components for bookkeeping for call centers that simply make for good business practices. Here's a look at what you should have in place based on the advice of an accountant for call centers:

  • General ledger maintenance
  • Reporting across all intake and output systems
  • Reporting for fixed assets
  • Access to financial statements in real-time
  • Bank reconciliations
  • Tax-planning tools

Don't underestimate the benefits of automation for making and accepting payments consistently and accurately. Look into financial software that allows you to build and maintain automated billing systems. In fact, ask for demos of several programs.

How Can You Improve Call Center Accounting?

Payroll and payroll taxes probably take up a lot of your resources. Unfortunately, someone who runs a call center can end up becoming a default call center accountant because of how involved the payroll process can be. The good news is that you can streamline the process by adopting a bookkeeping platform that uses real-time hour tracking and time-clock submissions. The same platform can calculate and process payroll tax. It's probably time to bring in call center CFO business advisory if you had no idea technology had gotten this good.

It's also essential to make sure you're keeping up with the latest deductions and tax breaks for small businesses. What are you using to track receipts for deductions? Everything from an equipment upgrade to advertising costs could qualify for deductions that lower your tax burden.

Make Accounting For Your Call Center Easier Without Investing More

The temptation is often to simply hire more people to help with accounting and tax planning for your call center. Yes, it may be time to expand your workforce. However, it's recommended that you first see if you can do more with what you have by simply adopting better practices. We at Fusion CPA can help you shape your call center into the well-oiled machine you pictured. Bring us in if you're looking for a CFO business advisory for call centers to help with everything from asset management to software integration. You can learn more about our services by clicking the button below to schedule a complimentary discovery call today!


This blog article is not intended to be the rendering of legal, accounting, tax advice or other professional services. Articles are based on current or proposed tax rules at the time they are written and older posts are not updated for tax rule changes. We expressly disclaim all liability in regard to actions taken or not taken based on the contents of this blog as well as the use or interpretation of this information. Information provided on this website is not all-inclusive and such information should not be relied upon as being all-inclusive.