KPIs for Field Service Managers
When you’re streamlining your field service management and finances it can be difficult to keep focused on your goals. For project managers, it often feels like there are too many fires to put out before they can get to the nitty gritty of growing a business. But this is not necessarily the case – when you start tracking performance, a pay-off is the sense of satisfaction you get when you see that the numbers are in line with your goals. Then the hundreds of smaller jobs form a part of the whole.
It can happen that you lose track of your goals and this can be a wake-up call to better prioritize daily tasks or to find smarter ways of doing things. If certain issues keep arising, maybe there is a systematic problem that needs to be solved. At Fusion CPA, our business advisory services are aimed at finding and solving these issues.
Get to the bottom of time spent on actual billable work vs time spent on other tasks like internal meetings and admin. Team members need to have a percentage goal identified, as billable hours should take priority, but they still need to set time aside for other duties.
Measuring response time ties in with what happens in scheduling: If a worker’s response time is too long, they might not have the resources or an optimal schedule. If it is shorter than average, they may be under utilized.
Average time to completion
Knowing the company’s average time to completion for certain tasks helps streamline scheduling and identify where individual field service workers are taking longer than average. This might mean that they need assistance, or that a certain task takes longer and needs to be identified as such in the future for accurate billing.
The percentage of total jobs that needed to be repeated because something wasn’t perfect the first time round. This is important for customer satisfaction as well as profit! Identifying how this percentage can be minimized is key.