Get Effective Operations
Having a customer order a product and having it arrive late can hurt their impression of your company. To ensure this process is streamlined, it can help to implement and track these eCommerce KPI metrics:
- Inventory turnover: Examining the inventory turnover in your business and how it links to your supply chain is directly correlated to your ability to produce sales. Taking a deep dive into this KPI can be done by measuring each area of the process.
- Storage and processing time: How long does it take for an order to be picked and processed? Having your inventory organized and a method in place for packing each box can speed this up.
- Shipping: Getting your orders shipped quickly involves how they are delivered to a carrier, and the type of carrier you use. Tracking for this eCommerce KPI can be measured to determine if one carrier is better than another.