One of the more unpleasant parts of running a business is collecting money from those who should've already paid you.
Sending late payment reminders can get uncomfortable, especially when you're sending them to a long-term business partner or a friend.
But the fact is you have to send them. That food in your fridge won't pay for itself!
So here's how you send save yourself a little bit of stress and time when it comes to sending late payment reminders (aka past due notices).
- Navigate to your QBO homepage
- Click the red "overdue" bar
- Highlight one of the past due invoices
- From the drop down select Send
After you click send, a popup window will ask you for your recipients' email address, a subject line and your actual message. It's like sending an email through QBO.
This is the tricky part. You don't want to be too firm, yet you also don't want to seem like a pushover. (Feel free to copy and paste my template.)
Subject line: Late Payment Reminder
This is a friendly payment reminder, as your account with us now appears as past due.
We’d like to bring the following invoice(s) to your immediate attention:
Invoice # Date Due Amount
We would much appreciate if you could let us know the status of this payment. Please do not hesitate to call us if you have any questions about the balance due on your account.
Thank you very much for your attention to this matter and your continued business.
Note: It's not a good idea to wait more than a week after an invoice becomes overdue to send a late payment reminder. Studies show that the longer you wait, the less likely someone is to pay you.